How to Talk to a Service Professional

If you knew what was wrong with your stove, you wouldn’t have to call a repairman to fix it. This gap in knowledge can intimidate some people. How do you know what your technician is referring to? What if you describe what’s broken incorrectly?

If you’ve come upon this article by trying to quickly learn repairman’s lingo or figure out what’s wrong, we can offer you some assurance.

Professionals You Can Trust

When you work with Hello Covered, our network of fully-vetted professionals is at your disposal. We recruit and select the very best technicians because it’s important to us to deliver reliable, fast service to our customers. In fact, we ensure we are knowledgeable about speaking to and acquiring the best in technicians and repairmen so that you can begin getting your home needs met.

Use Your Own Repairmen

One of the benefits of choosing Hello Covered for your home warranty company is that we allow our clients to choose their own technician. They must be licensed and approved by our team, but the best way, we’ve found, to work with customers is to trust them to know what’s best for themselves.

But if you’re still feeling a little uneasy, when booking and solidifying your serviceperson we have provided some terms below to help you feel confident!

Some industry lingo for you…

BTU (British thermal unit)
Cold or hot, you can measure energy as temperature using this handy acronym. It applies to fridges, HVACs, and anything else that changes temperature.

Fully Integrated
Also known as the hidden door style. This finish on an appliance (typically a dishwasher or refrigerator) camouflages the appliance by covering the doors in the same finish as the rest of the kitchen cabinetry.

Holiday Mode
What you go into when you get on the plane for vacation… but for your refrigerator. Some models allow you to enter it into a lower-power mode to conserve energy while you’re away.

Mechanical Failure
The term for when something goes wrong with an item and it’s no longer able to perform its primary function — fridges that don’t cool, heaters that don’t heat.

Necessary/Required Upgrade
Things change. When things change that affect your appliances, this can trigger a necessary or required upgrade. Some examples include an inability to obtain parts, a product recall, or government-mandated upgrades.

Proper Operating Condition
The item in question is working as intended, placed in the place it was intended to be, connected to the systems it was intended to connect to. A microwave on the edge of a hot tub is not proper for either device, for example.

Simple Mechanical Test
These are the intuitive tests you probably already take when you suspect something might be broken. Turn the device on and off. Run through its primary functions. A determination, simply, of whether or not something works.

Sweating a Joint
No, this is not something you do in the gym. This is a term for soldering metal joints together.

Torpedo Level
Not the angle that torpedoes are shot at. Rather, it’s the explosive name for the diminutive, torpedo-shaped, bubble-equipped level.

Universal Design
These are the design rules that help make spaces accessible to everybody. It’s the reason your doors are all thirty-six inches wide.

Visual inspection
More superficial than a mechanical test, this is just an assessment of how something appears and does not include a physical test of its functions.

Hopefully now you feel like you can confidently call us, or your repairman, and get what needs doing done. This is just one of the many ways Hello Covered can keep your washing machine washing, your home office humming, and your kitchen simmering with our “no contract” coverage and rapid-response services team.

Stay Updated. Stay Hello Covered.

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