Terms & Conditions

Here is a summary of our plan details & limitations. For more information, please review our plan terms of coverage below.

Service Fee: $55 per on-site service event.

Wait Period: 30 days. All our plans come with a 30-day wait period to ensure service issues occurred due to normal wear and tear during the plan term and prevent abuse of our home warranty plans, ensuring that we are able to continue to offer the best possible plan prices. If you do have a covered product that is broken when you sign up, you’ll have to get it working normally before it will be covered under our plans.

Repair/Replacement Limits: There are limits to the total amount Hello Covered will pay to repair or replace your product for claims made within any 12-month period:

Covered Appliances less than 10 years old: $500
Covered Appliances more than 10 years old: $300
Heating or Cooling Systems less than 10 years old: $1,000
Heating or Cooling Systems more than 10 years old: $600
Electronics Protection: $5,000
External Water Line: $2,500
External Sewer Line and Well Pump: $1,000

For a complete explanation of plan benefits and limitations, please read the plan terms of coverage:

*Discounts are divided equally over a one year period for monthly and quarterly plans. $75 discount only applies to bundle plans, $50 discount applies to all other plans except for The Ultimate Electronics Protection.

Home Warranty coverage, in all states EXCEPT CA, VA, FL, IA, WA and TX, is provided and administered by AIG WarrantyGuard, Inc., 500 West Madison, Suite 3000, Chicago, IL 60606-6613. Exclusions and limitations apply. See Terms and Conditions for details on coverage and exclusions. OR License #208059. For water line, sewer line or well pump coverage please see these Terms and Conditions.

For CA Residents: coverage is provided and administered by AMT Home Protection Company, 2200 Highway 121, Suite 100, Bedford, TX 76021 (CA Company ID No. 5875-0). For FL, IA, TX, VA and WA Residents: coverage is provided and administered by TMI Solutions, LLC, 360 Market Place, Roswell, GA 30075 (FL Company ID No. 07807, Lic. No. 16-270501457; IA Company ID No. 130327; TX Lic. No. 171; VA Company ID No. SC018; WA Cert. of Reg. No. 500670). See the TMI/AMT Program Terms and Conditions for additional information.

Ultimate Electronics Protection Plan is provided and administered by Asurion Service Plans, Inc., whose address is P.O. Box 061078, Chicago, IL 60606-1078, telephone 1-866-856-3882, in all states and the District of Columbia except Florida. In Florida, the company obligated under this Plan is Asurion Service Plans of Florida, Inc., P.O. Box 061078, Chicago, IL 60606-1078, telephone 1-866-856-3882. Exclusions and limitations apply. See Ultimate Electronics Protection Plan Terms and Conditions for details on coverage and exclusions.

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