Hello Covered Reviews

Read what customers say about Hello Covered

Hello Covered is one of the few insurance brokerages to maintain a perfect 5.0 star rating on Google according to more than 50 reviewers. Here are just a few things our most recent customers had to say about us.

Review rating of 5 out of 5 stars

“Recently our insurance company notified us that our vehicle rates would be going up – not related to poor driving, just because. We decided to shop around and see if we could find better rates elsewhere. We filled out a quote request online with America First Insurance Group. A few days later we received a phone call from Tia Nelson, an Insurance Agent. Tia was professional, friendly and made the entire process easy. Tia took the time to go over our current policy and the quote, line by line to compare coverage and patiently answered all of our questions. We received a much better rate on our home and auto policies as well as better coverage. We are blessed to have an agent like Tia on our side!”

Katherine H.

“Ms. Nelson was my agent, and she went above and beyond for me. She analyzed my current policy and was able to put me in a better-fit policy. All agents are not created equal. I highly recommend Ms. Nelson and will definitely use her in the future.”

Montrese H.

“Tia was very helpful and I enjoyed working with her. She worked with us to get the correct coverage for a fair price. She was personable, professional and knowledgeable. I appreciated her taking the time to walk me through it.”

Scott C.

“I’ve had a great experience working with Hello Covered. They have always followed up to make sure things are taken care of, as well as helped me get good coverage with good prices. I highly recommend them.”

Katie O.

“Tia was very helpful and thorough in finding me coverage that suited my needs.”

Renee S.

“I’ve had great customer service, simple process overall to acquire insurance for my rental property. Would recommend!”

Chris H.

“Tia Nelson was very professional, accurate, timely and helpful. Thanks for helping me get the coverage I needed.”

Bri M.

“Representative was very nice and courteous. Very helpful finding what I needed for insurance needs. Highly recommend. Thank you Tia!”

Keith J.

“Working with Mark L made changing insurances a pleasure. He was knowledgeable, honest, and thorough in researching and explaining different policy coverages. Our living in a state other than Texas involved more work and he was very patient with all my questions. I ended up with much better coverage for a lower premium… I have already recommended them to my friends who live in the area.”

Cheryl L.

“Tia was extremely informative! Very knowledgeable and super friendly! Helped me get the best rate and even was able to get me a discounted price! While staying within my means for what I am able to afford. Will Highly be recommending her to all of my friends that are shopping around for the best policy!”

Nicole M.

“Matt Brown was amazing… Very easy to work with, super responsive, thorough, and knowledgeable. He was on top of everything and found me a great deal on insurance. He stayed in touch throughout to ensure everything went smoothly and successfully.”

Jason J.

“Tia is the best! She was super helpful on multiple occasions. I cannot imagine doing this without her expert advice and assistance. Give her a big hug for me, please.”

Jerry S.

“They are the best! Matt he is so friendly, and he helped me a lot to get the best price and the best coverage!”

Abdallah A.

“JT with Hello Covered provided the most professional, caring and honest service I have seen in any industry. He truly had our best interest in mind. Was patient with my explaining the differences in coverage between our current home state and Texas, worked hard to provide us his best coverage and was willing to review other policies with us. Even though this time I didn’t buy from him, his level of integrity makes me already a faithful customer and I will not hesitate to recommend him to others! Truly an example of trust and integrity! Keep the good work!”

Thomas A.

“Obtaining homeowners insurance for my new purchase couldn’t have been easier with Tanner Groff! He took it a step further to bundle my auto insurance as well making sure I got the best coverage at the best premium! Highly recommended!”

Linzy W.

“JT has been extremely helpful in finding the home + auto bundle best suited for my needs with good coverage options. He was detail-oriented and didn’t mind answering all of my questions. Keep up the good work and professionalism JT!”

Janna R.

“I had the pleasure to work with Matt Brown of Hello Covered. He rendered a smooth and well thought-out experience. Matt boiled down the terms of the estimate provided in everyday terms and explained thoroughly so that there is full transparency as to what’s covered and to what extent. He was patient with questions and was flexible to my needs. What impressed me the most about Matt was his integrity in looking over another quote I received and compared to what Hello Covered could offer me. Despite not going through with the Hello Covered provided coverage, I am truly satisfied with my experience consulting with Matt. I would refer him to others shopping for insurance as he has certainly earned my business in the future.”


“JT was great in fixing some gaps in my insurance as well as answering all my questions. Uploading my information through their portal was super easy. I look forward to doing more business with them and would definitely recommend.”

Scott F.

“JT did a great job with my home and auto insurance. He took time to answer all my questions and go through my coverage line by line!”

Maria V.

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